The role of the client in patient safety

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Originally developed by: CBO Dutch Institute for Healthcare Improvement (a TNO company)
Country of origin: Netherlands
Year of development: 2009
Last updated: 2009
Next update: 2014
Available in the following languages: English, Dutch

Type of tool: tool for system change, tool for training and education, tool for promotion of a safety culture

Patient Involvement Report

Short description

Patient safety is teamwork and patients and clients must be engaged as a member of the healthcare team. Implementation of initiatives need to be based on the relationship between patients and healthcare professionals to create an active dialogue about safety. To create a long term effect of the patients’ role it’s essential that incorporation of the patients’ perspective is developed at 4 levels: individual care processes, national healthcare organizations, national healthcare system, laws and regulations.