94-659 / Stakeholder engagement regarding the registration and inspection of designated centres for older persons.

GOP Information
Organisation sharing the GOP
Related practices from PaSQ database
Health Information and Quality Authority (the Authority)
Centre licensing

GOP Description
Implementation level
Clinical settings
Designated centres for older people in Ireland. These include private nursing homes, publicly funded (by the Health Service Executive) and voluntary residential services for older people.
Seminars for providers and persons in charge of designated centres for older people in Ireland. The purpose of these was to provide information and updates on the registration and inspection regulatory process, relevant guidance and to address specific questions or queries raised by providers and persons in charge.
Providers and persons in charge of residential care settings for older people in Ireland. Providers are named on the register as carrying on the business of the residential care setting while the person in charge is named on the register as being in charge of or managing the service.
The Authority is committed to ongoing and inclusive engagement with its stakeholders. This helps to ensure that the work of the Authority is responsive to the needs of those involved in receiving and delivering services. In October 2012, the Authority hosted three seminars for providers and persons in charge of designated centres for older people. The purpose was to update participants in relation to changes in the regulatory process, to make them aware of new guidance to help them in delivering a safe, high quality service and to address any queries or issues they may have about the work of the Authority. An advisory group comprising of staff from the Authority and provider representatives was convened to ensure that the seminars addressed the topics of most relevance to providers. Participants were encouraged to email in their questions and queries prior to the first seminar and these were addressed at the questions and answers session and other sessions where applicable. A seminar was held in each of the Authority’s regulatory areas – Central, North and South. All presentations and responses to queries were made available on the Authority’s website after the seminars.
Timeframe implementation
Approximately twelve weeks elapsed between the initial advisory group meeting and the first seminar taking place. Provider representatives had approximately 6 weeks to revert to their members and ask them for their questions, queries or issues regarding the registration and inspection process.
Implementation tools available
Not applicable
Implementation cost
The 3 seminars cost about €10,000. The main costs were venue hire as the Authority could not accommodate the size of the groups in its own premises and catering costs as a light lunch was provided for participants at each seminar.
Method used to measure the results
A feedback questionnaire was provided at each seminar for attendees to complete. It was optional for attendees to complete this questionnaire. They were asked about their overall satisfaction with the seminar and with each of the agenda items. They were also asked about the seminar relevance and for suggestions about topics which could have been included in the session.
Based on data collected when attendees registered their attendance at the seminar on the day over 600 people (n=666) attended the 3 seminars. Overall 74% (n=420) of all designated centres in Ireland were represented at the seminars. The persons in charge were the largest proportion of seminar attendees comprising 48% of total attendees (n=320). Providers comprised 33% of seminar attendees (n=218) while “other” nominess made up 19% (n=123) of attendees. A total of 488 seminar feedback forms were completed.
Analysis of the results
Overall, most respondents were satisfied with the seminars with a 3.35 average rating for them (based on a satisfaction rating scale of 1-5 where 1 was lowest and 5 was highest). Satisfaction ratings were in the moderate to high range for all agenda items. Overall, 90% of respondents felt that the seminar was relevant to them. Over one fifth of respondents (22%) said there was another topic which they would have liked to have been included in the seminar. Participants provided a variety of suggestions for topics which could have been included in the seminar.
Implementation barriers
Did you find implementation barriers?
Please describe implementation barriers
Publicly funded residential care services for older people in Ireland are provided by the Health Service Executive (HSE). The HSE announced a moratorium on travel for its’ staff at the time the seminars were being organised. This could potentially have impacted on the numbers of staff who would have been in a position to attend the seminars.
Describe the strategies used to overcome the barriers (If needed)
There is no specified text here
Other information
Other information about the GOP that you would like to add (Link or attached document)
Engaging with service providers at the planning stage for the seminars helped to ensure that the content of the seminars were relevant for providers.This engagement faciliated providers to ask questions and raise queries about the Authority’s work. This is turn provided the Authority with an insight into the issues and topics relating to the registration and inspection of designated centres that service providers were having difficulty with. The seminars facilitated discussion between the Authority and providers about these issues and topics. They also gave providers an opportunity to seek further clarifiaction on an issue if necessary. In addition, the Authority will use the feedback from providers to inform the organisation of future seminars.