|Organisation sharing the GOP||
Related practices from PaSQ database
|Andalusian Health Service||
|Professional learning program on quality and safety
|Reporting and learning systems
|In a first phase it is done in those Clinical Management Units of the specialties that receive more complaints as:
Obstetrics and Gynecology
Traumatology and Orthopedics
|• To provide recommendations on making their pecuniary responsibility for compensation reports.
• To insist in the need of expressing in their clinical records everything they have done with the patients.
• To encourage a constructive feedback that allows to promote initiative, confidence and collaborative work in order to improve health care quality.
|Those types of healthcare settings with more probabilities of receiving complaints|
|Classroom training for Directors of clinical units putted into groups regarding their specializations. Professionals from the Risks and Assurance Service will impart the training, containing both theoretical and practical contents. This training program will be a necessary bridge to achieve the other GOP regarding filed complaints and estimated complaints.|
|The content of the training program was prepared in 3 months. The length of the training program in each group is about 6 hour. Most of the assistant professionals introduce what they had learnt.|
|Implementation tools available|
•Theoretical and practical content based on real complaints.
|The implementation requires no additional cost. It is a tool to improve the quality of care provided by health professionals to patients on their daily activity and to reduce the number of claims. It only requires an additional expense in training these professionals and this cost will depend on teachers fees and the number of professionals to be trained. These training activities are performed by professionals of the Assurance and Risks Service of the Andalusian Health Service, and take place at public facilities that imply no extra expenses|
|Method used to measure the results|
|Number of complaints both estimated and filed ones, per year.|
|•Improvement of the clinical records quality.
•Improvement of the Directors’ reports quality in order to respond the complaints.
•Decreasing of the number of filed complaints.
•Decreasing of the number of estimated complaints.
|Analysis of the results|
|The achievement of the proposed objectives and reciprocal open communication channel with the clinical units directors deserve to continue planning more training sessions.|
|Did you find implementation barriers?|
|Please describe implementation barriers|
|Inadequately filled in clinical records. They don’t reflect everything done with the patient, as well as those Director’s reports which are not useful for an appropriated medical opinion fulfillment.|
|Describe the strategies used to overcome the barriers (If needed)|
|Contacting directly with the implicated professional to inform them about the importance of their report and clarifying their doubts in its making.|
|Other information about the GOP that you would like to add (Link or attached document)|
|There is no specified text here|