73-441 / Training patients and caregivers in health education by means of the Galician School in Public Health for Citizens

GOP Information
Organisation sharing the GOP
Related practices from PaSQ database
Galician Health Service – SERGAS


Patient empowerment

GOP Description
Implementation level
Clinical settings
In the Galician Health Service to give free access to classroom activities to all citizens of the region and online activities to all internet users.
Provide training in care and self-care to patients and citizens, improve care for chronic patients, prevention, health literacy and participation.
Patients, family members, caregivers and the general public.
The patients and citizens needs are identified by means of representatives of Citizen Participation Groups as well as those which the Organization and its members detect. They identify the needs of patients / citizens through their representatives in the organs of participation and also detected by the organization and its members. The annual calendar of activities is elaborated based on these needs.
Timeframe implementation
Six months
Implementation tools available
New communication and information technologies are used to manage activities through a website www.sergas.es/escolasaude . Teaching teams are comprised of healthcare professionals of the Galician Health System as well as patients and citizens who act as trainers. Activities take place in the School’s classrooms and/or in a decentralized fashion, in different municipalities in the region.
Implementation cost
The cost of implementation and annual maintenance varies depending on the number of activities.
On average cost is approximately € 80,000 per year.
Method used to measure the results
–    The evaluation of the activities are done through satisfaction surveys, specific evaluation questionnaires, teacher evaluation forms, knowledge assessment questionnaires before and after the activity as well as the comments and suggestions that come through the site.
–    Results for January 2010-December 2012

–    Number of students 8940
–    Total hours of activity: 1328
–    Number of workshops held: 352
–    Number of Forums “Ask the Expert”: 40
–    Number of “Dialogues with patients’: 29
–    Number of attendees Dialogues: 949
–    % Of correct answers which increased once the activity concluded 23%
–    Overall satisfaction with the activity: very satisfied: 87%
–    Applicability of learning-High or Very High: 88.6%
–    Qualification of teachers on a scale of 0 to 10: 9.2
–    Number of visits to the website: 181.228
Analysis of the results
–    The initiative proved satisfactory to patients’ associations who expressed their appreciation for all the information, enabling them to improve their work and to have better knowledge of their disease.
–    – Every year there is greater demand for activities and patient organizations ask for “on demand” activities by means of website. Students rate the experience as very necessary as it allows them to contact other associations.
–    This project has received several national awards
Implementation barriers
Did you find implementation barriers?
Please describe implementation barriers
–    Problems arising from the use of website since there are still many people who do not have internet access. Many chronic patients and elderly people have little or no experience as far as new technologies goes.
Describe the strategies used to overcome the barriers (If needed)
–    The participation of Patient Organizations has been crucial to facilitate accessibility, information and communication with patients.
–    – Using formative activities through website has improved patients’ and citizens’ communication abilities via web.
–    – The use of new tools such as Twitter allows us to reach remote municipalities.
Other information
Other information about the GOP that you would like to add (Link or attached document)
The training activities are related to themes such as: Training trainers. Chronic and emerging diseases. Caring for the caregiver. Gender violence prevention. Patient safety. Patient involvement. Healthy Lifestyles. Using ICT. Galician Health Service resources, circuits and functioning.
Other main activities:
Forums “Ask the Expert”, where through an online forum, those interested can ask the expert any question that has to do with the theme being discussed.
“Dialogue with Patients” this initiative meets the needs of patient organizations as to improvement in the health services field. Recommendation guides are developed and are discussed with healthcare professionals in order to implement and put forth improvement actions. So far two guidebooks have been elaborated: “Recommendations when informing parents over Down Syndrome” and “Healthcare recommendation for patients with autism spectrum disorder.”
The School’s website also serves as a platform of information and support to patient organizations, with their own web space where they can receive notices and share experiences and knowledge