The most common accusation is the language of the medical staff which is incomprehensible to the patient. The accusations, fearing a negative (considered primitive) assessment and staff impatience, boldly call for further explanations. Passively follow the recommendations, without knowing what it means.
“We’re going for an ultrasound,” “Go to bed, please, now we’re going to do a biopsy” – such terms are accompanied by a high level of anxiety and a sense of threat. Patients expect respect, individual attitude, interest in their person, feelings, hesitation in the decision-making process. After the birth of a child, a woman who is in an extraordinary situation will receive warm hugs, caresses and a good conversation.
Patients emphasize the importance of objective conditions for the proper conduct of interpersonal communication, allowing participants to be free. A woman who comes to the gynecologist has many doubts and questions, which the doctor instructs: “please, undress and lie down on a chair”, she is shy, sometimes humiliated (she undresses in a gynecological chair), no may consider the situation appropriate. have a dialogue with a doctor.
The allegations involve cordiality, real concern – not just treatment – saturating therapeutic and therapeutic activities with humanism, maintaining the right proportions between assistive technologies (administrative work, management of complex equipment) and caring for people and their health.
Proper communication is essential to awaken the patient’s hope and interest in the possibilities of participation in treatment, self-help and self-help, overcoming helplessness and encouraging active participation in taking responsibility for one’s own health.