Provide communication with the patient through different channels

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Until recently, the patient could contact the institution in two ways: in person at registration or by telephone. During a coronavirus pandemic, it is not recommended to have a personal meeting with patients for security reasons, and the phone cannot be the only source of remote contact. Therefore, the patient should be allowed to contact the facility in a variety of ways.

Email, on-site contact forms, social media, instant messaging, online chats with reception staff – there are many possibilities and each of them gives you the opportunity to connect with potential new patients. In addition, it creates a positive image of the institution as a modern, patient-centered place.

It is worth remembering that data on the number of contacts from different sources are collected and analyzed automatically by the Medidesk system. Due to this, the manager can monitor the effectiveness of each of them.   Young man completing patient card at a medical center