How to improve the quality of patient care A medical center must provide patients not only with the best medical care, but also with the highest quality services. The modern patient is becoming more aware of his rights and is becoming more demanding. So what actions can help improve the quality of patient care?
In recent years, there have been very dynamic changes in the health sector. Raising patients’ awareness of their rights, increasing the number of private healthcare providers competing for patients, increasing the number of patients willing to pay extra for medical services – all this means that each unit has to provide the highest quality of services.
This is manifested not only in the need to provide patients with the help of experienced specialists or access to modern methods of diagnosis and treatment. The quality of the services offered also extends to serving the patient as a client of the institution – meeting his expectations and requirements. How can you improve performance at this level?