The Zendesk approach to healthcare
Keep a personal touchThe isolation of data sources in “silos” is now a thing of the past. The Zendesk platform offers a complete view of patients, integrating data from electronic health records, medical devices and specialist visits, to allow medical staff to offer more personalized assistance and care while spending less time collecting information. Learn more about the Zendesk platform.
Always availableVirtual healthcare is becoming increasingly popular among healthcare providers who want to keep and attract patients. With Zendesk Support Suite, it is easy to be reachable on different channels (phone, chat, email, SMS and mobile devices), so that patients can connect anywhere, anytime.
Offering quality care is a team effort
The use of simplified communication tools makes everything easier, ensuring collaboration between specialized and dispersed care teams and payment networks, so that patients get a better experience.
- Regular checksIt is important to understand what makes patients happy with analytical tools on which to base business planning and decisions.
- Best practice dashboards let you quickly analyze the patient experience, while custom charts and dashboards let you measure the most meaningful metrics for your organization.
Reliability above allZendesk offers state-of-the-art safety features to ensure patient reliability. With role-based permissions and a robust documentation system, companies will be able to meet all privacy and data protection requirements, so that patient well-being remains the primary focus.
Learn more about Zendesk product security and HIPAA compliance.Request a demoFind out how innovative healthcare companies use ZendeskThe road is clearBetter health care starts with integration”.
The SaaS products used by our organization so far have not disappointed us, but in most cases they were not integrated with each other. Zendesk integrates seamlessly with our other systems, increasing our efficiency levels.
It is a single system in place
Able to meet the needs of multiple work groups. Bill DoughertyVice President of IT and Security, Omada HealthCustomer Omada Health Find out how Omada Health uses Zendesk to deliver seamlessly integrated care to patients on a large scaleNo more isolated data in “silos”Everything you need at your fingertips”.
We’ve eliminated the ‘watertight’ containers, collecting all data in Zendesk. Now we have reports, activities, patient satisfaction details and all important information at our fingertips in one system.”Mike ClericuzioDirector, Service Support, Virgin PulseCustomer.
Virgin PulseFind out how Virgin Pulse supports employee health with Zendesk’s omnichannel solutionPatient trustData security”As a medical device company, user safety and security are our top priority.”