Quality management system in health care


When forming a safety culture in a health care organization , it is important to remember that it is not just about the safety programs, plans, policies, procedures or implementation of inpatient care management systems. They are just tools to help build safety and quality. Safety starts with the people who are most involved in the treatment process: doctors, nurses, technicians.

Only a high level of safety awareness, cooperation between employees, reporting errors or adverse events, and the absence of resistance and professional consequences to draw conclusions from any dangerous situation can improve quality and safety in a real situation and make patients feel safe in Polish hospitals.

At the end of January 2014, the President of the National Health Fund issued a decree “specifying the criteria for evaluating proposals in the procedure for concluding a contract for the provision of health services,” which included instructions on health rewards. certification tools. In this regard, it is worth noting the standard PN-EN 15224: 2013-04, which describes the requirements for health care organizations.

About 15 years ago, in 1985, the World Health Organization (WHO) called for the development of an international quality management system in health care. Only in recent years has the European Committee for Standardization (CEN – Comopé Européen de Normalization) carefully considered quality requirements in the field of health. The result of this work was published in 2012 as the European standard EN 15224: 2012 and in 2013 as the national standard PN-EN 15224: 2013-04 “Health services. Quality management systems. Requirements based on EN ISO 9001: 2008 “.

Standard for the organization of the health sector

This standard is the only standard of its kind for the medical industry. It is adapted to the needs of all health care organizations, ie hospitals, outpatient clinics, medical practices, medical care and care facilities. The basis for its creation was the well-known requirements of the ISO 9001 standard, which can be implemented in virtually any type of organization. EN 15224 extends these general requirements and focuses on health issues, such as patient safety and risk management of clinical processes. Other new topics include adverse event control, drug therapy safety, effective patient communication, and knowledge management.