Greater home care


From these statements

Silvia Gregory, Acto Roma referent – it is clear that professionalism is high, confirming the oncological excellence of our country, but also the request to health professionals for greater humanity and attention to psychological needs emerges.

  • LE MANSIONI DELL'OSS | O.S.S. InformaIn fact, 70% of the women interviewed felt “abandoned to themselves”; nearly 50% said they had not received advice on how to get back to everyday life.
  • However, from the Acto Campaign it emerges that there is still something to be done, especially for psychological support and post-care assistance “. “
  • As long as I was included in a research program, everything was perfect but, with recidivism, you are completely abandoned out of the program”;

I have not always been accompanied and followed adequately

“Much remains to be done, especially after discharge, for the 70% of patients who feel ‘left to themselves'”, reiterates Dr. Domenica Lorusso of the Oncological Gynecology Department, Gemelli University Hospital Foundation in Rome. ”

Operatore socio sanitario cosa fa - Alpha Test MagazineProbably this could be done by improving home care and including other professionals in the care path, a sort of” bridge figure “who gives advice and support, both medically and psychologically, when the patient is recovering. everyday life.

  • When I was at the Cancer Institute in Milan, we had organized ourselves with a mobile number and a “dedicated” e-mail, available to patients with ovarian cancer who were discharged.
  • Indeed, the most critical moments are experienced after discharge: in the hospital you feel “protected” by medical personnel and psycho-oncologists who support you.

On the other hand, when the woman returns home, she feels alone: ​​facing everyday life, the treatments, the changes in physical appearance that the disease sometimes entails. The most critical moment for women is the possibility of a relapse.

If one in three women feels alone at the time of the first diagnosis

It is in these moments that the woman with ovarian cancer most needs medical, but above all psychological support. After overcoming the endless difficulties of the first diagnosis, it becomes really unbearable for the woman to have to start all over again.

A tutti i lavoratori del settore socio-sanitario-assistenziale-educativo - SNALVThe idea of ​​returning to the hospital and facing treatment again creates profound discouragement. Perhaps outpatient clinics could be created, external to hospitals, to “take charge” of these women and “accompany” them after their discharge, helping them to face the difficulties that arise ».

  • People’s health is always a serious matter, so it is crucial to prioritize the patient experience.
  • Patients expect fast, easy and personal care, while practitioners are under pressure to deliver value-based care.
  • With a wealth of data sources and communication channels, it is difficult for service teams to collaborate efficiently and deliver better results.

For innovative healthcare facilities looking to deliver the best patient experiences, Zendesk offers safe, flexible and easy-to-use solutions for seamlessly integrated and patient-centered support. This enables organizations to transform care to deliver better results and ongoing enhancements.


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