58-568 / Patient complaint mechanism

GOP Information  
Organisation sharing the GOP
Related practices from PaSQ database
Complaint mechanism is given by law. Exactly describe procedure, which has patient to follow when complaining healthcare or services related to healthcare. Procedure define also competent authorities at each step of complaining.


Patient complaint mechanism
There is no specified text here
Reporting and learning systems
Patient involvement
GOP Description
Implementation level
Clinical settings
Available for all kinds of healthcare and services and/or other decisions related to healthcare
Establish clear rules and reponsibilities in process of complaints
Patients receiving healthcare
Not applicable
Timeframe implementation
Implementation tools available
Law on Healthcare Insurance Companies and Surveillance over Health Care
Implementation cost
Not applicable
Method used to measure the results
Annual reports of Healthcare Surveillence Authority on complaints
National data available on the levee of the Healthcare Surveillance Authority on complaints. Healthcare providers have their own statistics on complaints, those data are not centrally available.
Analysis of the results
Provided through the annual report of the Healthcare Surveillance Authority
Implementation barriers
Did you find implementation barriers?
Please describe implementation barriers
There is no specified text here
Describe the strategies used to overcome the barriers (If needed)
There is no specified text here
Other information
Other information about the GOP that you would like to add (Link or attached document)
There is no specified text here
There is no specified text here
Contact information
Name: Rastislav Gaspar
Position/function: Director
Department: Department of Healthcare
Organisation: Ministry of Health
City: Bratislava
Country: Slovakia
Region: Slovakia
E-mail: rastislav.gaspar@health.gov.sk
Phone: 00421259373330
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