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GOP Information
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Organisation sharing the GOP
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Related practices from PaSQ database
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Complaint mechanism is given by law. Exactly describe procedure, which has patient to follow when complaining healthcare or services related to healthcare. Procedure define also competent authorities at each step of complaining.
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Topic
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Patient complaint mechanism
There is no specified text here
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Category
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Reporting and learning systems
Patient involvement
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GOP Description
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| Implementation level |
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National
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| Clinical settings |
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Available for all kinds of healthcare and services and/or other decisions related to healthcare
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| Objectives |
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Establish clear rules and reponsibilities in process of complaints
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| Population |
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Patients receiving healthcare
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Methods |
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Methodology
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Not applicable
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Timeframe implementation
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Implemented
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Implementation tools available
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Law on Healthcare Insurance Companies and Surveillance over Health Care
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Implementation cost
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Not applicable
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| Results |
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Method used to measure the results
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Annual reports of Healthcare Surveillence Authority on complaints
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Results
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National data available on the levee of the Healthcare Surveillance Authority on complaints. Healthcare providers have their own statistics on complaints, those data are not centrally available.
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Analysis of the results
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Provided through the annual report of the Healthcare Surveillance Authority
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| Implementation barriers |
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Did you find implementation barriers?
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No
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Please describe implementation barriers
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There is no specified text here
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Describe the strategies used to overcome the barriers (If needed)
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There is no specified text here
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| Other information |
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Other information about the GOP that you would like to add (Link or attached document)
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There is no specified text here
There is no specified text here
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Contact information
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Name: Rastislav Gaspar
Position/function: Director
Department: Department of Healthcare
Organisation: Ministry of Health
City: Bratislava
Country: Slovakia
Region: Slovakia
E-mail: rastislav.gaspar@health.gov.sk
Phone: 00421259373330
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